Job Description

Northern Dental Group, PC is seeking a Chat Support Specialist to join our dynamic team. This part-time position offers a competitive salary range of $22 to $28 per hour. As a Chat Support Specialist, you will have the opportunity to provide exceptional customer service to our patients through online chat support. This role requires excellent written communication, problem-solving abilities, and a passion for helping others.Your Responsibilities Will Include:Respond promptly to online chat inquiries with accuracy and professionalismProvide information about housing programs, eligibility requirements, and application processesAssist residents and applicants with account issues, documentation, and scheduling requestsTroubleshoot basic problems and escalate complex issues to the appropriate team membersMaintain accurate records of chat conversations and update resident information in the systemCollaborate with internal teams to ensure timely and effective resolution of inquiriesSupport administrative tasks as needed to enhance the overall customer experienceTo Be Successful in This Role, You'll Need:Previous experience in chat support, customer service, or administrative assistanceStrong written communication skills with attention to grammar and toneAbility to handle multiple conversations simultaneously in a fast-paced environmentProficiency in chat support software, CRM systems, and Microsoft Office SuiteStrong organizational skills and attention to detailA compassionate, patient-focused approachWhat We Offer:Competitive salaryHealth, dental, and vision insurancePaid time off and holidaysRetirement savings planProfessional development opportunitiesAt Northern Dental Group, we are committed to creating a supportive and inclusive work environment for all employees. We do not inquire about criminal backgrounds during the hiring process. Join our team and make a difference in the lives of our patients every day. Apply now to become a Chat Support Specialist at Northern Dental Group, PC.
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Northern Dental Group, PC

Job Tags

Hourly pay, Part time,

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