Job Description

Posting Details Position Description Posting Number

201201410P

Position Title Student Success Coach Department Academic Affairs: AVP Student Success Position Summary The Student Success Coach (SSC) works primarily with first-year students to ensure a successful transition to college, educate them about university-wide expectations and resources, and guide them through a process of developing individualized plans for success. Primary responsibilities include providing comprehensive, regular, and proactive academic and transitional support through developmentally-appropriate advising that holistically supports the student in all aspects of their lives - academic, personal, social, and career. The SSC is assigned to a portfolio of academic programs and advises students in these programs on course selection and academic planning, majors and careers, academic progress, and general University policies and procedures. The SSC interfaces with students, faculty, and staff, and assists with the delivery of activities and programs for first-year students that promote a sense of "belonging" and "connection" to their peers, to Stevenson University, and to the community. The SSC tracks and collects relevant data and compiles regular and ad hoc reports as assigned. The SSC is a member of the Center for Student Success team and supports overall operations, events, and initiatives as assigned. Education/Experience Master's degree in education, counseling, student personnel/development, or a related field plus 3 years of experience in academic support, advising, retention, transitional, or related programs in a college setting required. Knowledge/Skills/Ability Demonstrated success in problem-solving, critical thinking, effective multitasking, trouble shooting, decision-making, counseling, conflict mediation, and meeting deadlines. Knowledge and understanding of evidence-based approaches to student academic advisement, development, retention issues, trends, and programs. Demonstrated ability to exercise sound judgment, tact, and discretion, and to maintain confidentiality and integrity with handling sensitive and confidential information. Knowledge of rules, regulations, and laws regarding student records and ability to operate in accordance with the Family Educational Rights and Privacy Act (FERPA). Excellent interpersonal, cultural competency, and networking skills and demonstrated ability to communicate professionally with diverse populations of students, parents, and other constituencies Ability to model inclusive behavior and promote a culture of belonging. Demonstrated ability to communicate and work collaboratively and effectively with a wide range of constituencies in a diverse community. • Excellent written and verbal communication skills; strong group presentation skills. Proficiency in using Microsoft Office, student records systems, early alert monitoring systems, social media and web communications, and database systems. Willingness to learn and commitment to professional learning and development. Demonstrated ability to work effectively in a collaborative, fast-paced work environment, to perform effectively with fluctuating workload, and to meet established deadlines. Demonstrated ability to work cooperatively with others and to provide excellent customer service to students, parents, and to all members of the campus community. Self-motivated, flexible, and strong work ethic. Demonstrated experience in interpreting and applying academic policies. Demonstrated ability to work independently and as a member of a team. Experience implementing effective educational assessment practices. Demonstrated ability to handle data and information with careful attention to detail and accuracy. Commitment to integrity, excellence, learning, and community. Ability to work evenings and weekends as needed. Physical Requirements Light Work: exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Standing and/or Sitting, walking, keyboarding, talking and hearing are required. Close visual acuity. Subject to inside and outside environmental conditions. Position requires the ability to travel and additional hours for meetings and events, including days, evenings, and weekends. Essential Functions Provide effective, regular, responsive, and proactive academic advising to assigned portfolio of new first-year students (advisees) to ensure their retention, success, and timely progress towards graduation. Monitor the progress of advisees and take appropriate action with regard to matters including, but not limited to, attendance verification, early alerts, grades, and progression toward completion/graduation. Assist advisees with learning and understanding the academic requirements needed for successful degree completion and assist them with developing their long-term academic plans in Student Planning. Assist advisees with learning how to register for courses and support their efforts as needed. Connect advisees to university resources and act as a liaison to all relevant internal and external resources and constituencies. Conduct outreach to students who have been flagged on faculty reporting mechanisms, SU Cares Team, or through other referral sources. Establish effective partnerships and work collaboratively with University colleagues to support student success and retention initiatives. Assist with Summer Orientation and other activities and programming designed to meet the unique academic and socioemotional needs of first-year students. Empower students to take ownership of their own academic success and help students to identify and overcome obstacles that may be impeding academic success. Work with students on goal setting and establishing time management and organizational skills. Maintain confidential records, collect data, and prepare reports as directed. Ensure adherence to institutional policies, procedures, and regulations. Participate in university events related to recruiting, alumni relations, and orientation (e.g. Open Houses, Accepted Student Days, Homecoming, Summer Orientation, etc.). Attend relevant professional development activities and programming. Provide assistance and support for CSS initiatives, particularly those related to enhancing the success of first-year students. Support Center for Student Success operations, events, and initiatives as assigned. Identify general student success needs and share them with the CSS Leadership Team as possible topics for workshops, seminars, and other programming. Meet or exceed performance goals and expectations. Attend all School and University convocations and meetings. Maintain integrity when handling sensitive and confidential information in accordance with the Family Educational Rights and Privacy Act (FERPA). Demonstrate professionalism when working with students and colleagues, effective multi-tasking and prioritization, adherence to deadlines, and flexibility. Maintain active memberships and participation in relevant professional organizations at the local, regional, and/or national levels (e.g. NACADA, the National Academic Advising Association, etc.). Reports To Senior Director, New Student Registration and Programs Quick Link for Posting Posting Information Number of Available Positions 1 Work Location Owings Mills Position Category Staff Position Type Full-Time Months/Year 12 Hrs/Week 40 Hrs/Year 2080 If scheduled to work less than 12 months, beginning date Ending Date FLSA Exempt Payroll Biweekly Hiring Salary Range Anticipated to be $58,000-$60,000 Benefits Recruitment Instructions Open to All Applicants Posting Date 05/08/2025 Closing Date/Application Deadline Open Until Filled No EEO Statement EOE/AA Employer of Minorities/Females/Veterans/Disability Stevenson University

Job Tags

Full time, Summer work, New year, Local area, Flexible hours, Afternoon shift,

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