Job Description

Responsibilities Performs registration in computerized systems. Performs pre-registration, enters date of service upon patient arrival in EMR. Obtains current demographic and insurance information at each patient encounter, verifies information is correctly entered into all systems. Collects co-payments. Sends missed appointment letter to patients. Knowledge of insurance carriers. Secures referrals to PCP or specialist if needed. Schedules patient appointments in electronic scheduling system. Schedules diagnostic tests and consults. Secures precerts and authorizations for diagnostic tests and admissions and transfers. Answers in-coming telephone calls, prioritizes and routes appropriately. Takes complete telephone messages, prioritizes and routes appropriately. Provides callers with exceptional customer service with telephone interactions. Coordinates incoming and outgoing correspondence and files appropriately in patient chart. Assists with chart preparation. Measures vital signs including pain score and height/weight, updates medical record. Prepares patients for exams and manages flow through clinic area. Cleans rooms and equipment between patients. Assists nursing staff and performs phlebotomy. Processes all laboratory specimens, including special tests and pathology specimens. Verifies that all laboratory reports are received and given to the physician for review. Verifies organizational compliance with all regulating agencies. Documents appropriately on electronic medical record and in the patient chart. Obtains signatures on Advance Beneficiary Notices per Medicare requirements. Maintains and reconciles laboratory logs. Prepares instruments for sterilization. Assists administrative staff. Orders supplies and stocks exam rooms, treatment rooms, lab and nourishment area. Verifies supplies are properly rotated for use prior to expiration dates. Assists department with QC/PI-data collection, evaluation and recommendations for improvement. Qualifications No experience required. We provide comprehensive on the job training. If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply or reach out to recruitment@nortonhealthcare.org to learn more. Desired: One year Nursing Assistant, PCA or MA High School Diploma or GED; Certified Medical Assistant Desired: Certification or National Registry as a Certified Medical Assistant or Registered Medical Assistant.

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