Job Description

About Us

Pella believes in the power of the human potential. Hiring amazing talent is core to our ability to serve our business and residential communities. As our Trim Carpenter, you will have a direct impact on Pella’s ability to add to our success. Mountain View Pella is an independent business that distributes products manufactured by Pella Corporation to a variety of customers (e.g., homeowners, builders, and general contractors). With one showroom serving multiple areas throughout the state of Colorado we are one of the top distributors in the United States of Pella window and door products. Pella Corporation is known for its 95-year history of innovation, providing outstanding products, and environmental stewardship. At the branch level, our success is due to providing our customers with a world class experience.

EEO EMPLOYER

Pella Windows & Doors of Colorado is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Pella Windows & Doors of Colorado are based on business needs, job requirements and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Pella Windows & Doors of Colorado will not tolerate discrimination or harassment based on any of these characteristics. Pella Windows & Doors of Colorado encourages applicants of all ages.

Job Summary

The Trim Carpenter performs a variety of detailed duties involving both external and internal customer contact. This person will make sure to be the customers main point of contact throughout the installation process making sure that the schedule, follow up, and recovery measures are completed to 100% satisfaction. Additionally, they will be the key contact for branch field support to ensure all needs are met in the field to guarantee a smooth transition from sale to install.

Essential Function and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsibilities and essential job functions include but are not limited to the following:

• Experience in installing various types of trim, moldings, and windows.
• Proficiency in measuring, cutting, and shaping wood and other materials.
• Timely, accurate, and frequent communication with the sales representative that sold the project.
• Transferring completed installation projects to coordination team and providing all needed material for balance collection, recovery info, etc.
• Constant contact with installation crew on day of project to ensure proper completion.
• Ensure full support of the installation crew, as necessary, including questions on materials, missing items or materials, needed adjustments or troubleshooting, concerns with any subcontractor, escalated customers or compensation requests, equipment needs and equipment vendors.
• Recording key dates and activities related to orders.
• Scheduling the installation and delivery of the product direct with the customer and coordinate with the installation team.
• Relationship development with customers and vendors, and customer satisfaction.
• Cross-departmental collaboration and information sharing.
• Handle all day of installation problems including contact with the customer, documentation of the issue, and problem resolutions.
• Scheduling of post-installation recovery with the customer and if additional time/materials/labor is needed.
• Scheduling of Pella quality check appointment with the customer.
• Understand and utilize all proprietary systems the Pella branch operate

Recommended Minimum Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• 5+ years’ experience preferred or bachelor’s degree.
• 2-3 years’ experience in management or coordination of some kind.

Language, Math and Reasoning Ability

• Excellent verbal and communication skills, diplomacy in working with both internal and external constituents.
• Ability to get along with others in organization with strong desire to build and maintain positive relationships, serving both internal and external customers with urgency and professionalism.
• High level of customer service internally and externally at all levels.
• Demonstrate initiative to learn and implement new processes.
• Very strong attention to detail and follow through.
• Able to manage multiple projects at once and prioritize appropriately.
• Able to work in an interruption-driven environment.

Technology Skills

• Strong computer skills, including intermediate to advanced Microsoft Office abilities.
• Ability to navigate in a Microsoft Windows environment, including finding files in a directory structure, opening/saving/closing files, opening multiple programs and navigating between separate windows/files.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee:

• Job walks and installation walks requiring walking/standing for extended periods of time.
• Regularly required to sit, talk and hear.
• Regularly required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch.
• Attend meetings.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to have extended computer usage.

Minimum Job Expectations

• Essential functions are performed at a high level.
• Both the short-term and long-term Goals and Objectives, delivered annually via Personal Performance Management, are met or on-track.

Benefits:

• 401(k) & matching
• Medical, Dental, & Vision insurance
• Basic Life and AD&D Insurance
• Employee discount
• Paid Time Off (PTO)

Schedule:

• Monday to Friday
• Expected hours - no less than 40 per week

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