Job Description

Flik Hospitality Group

Salary: $90000-$120000 / year

Other Forms of Compensation: 10% bonus

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

We are seeking a dynamic and experienced Director of Hotel Operations to lead all facets of hotel operations at a high-performing, full-service union property in Washington, DC. This role is responsible for ensuring excellence across Rooms Division, Front Office, Reservations, Housekeeping, Banquets, Catering, Event Planning, Bars, Restaurants, Culinary, and all aspects of Food & Beverage. This position demands a strategic, hands-on leader with a proven ability to elevate service standards, drive financial results, and cultivate a culture of excellence, innovation, and care—for our guests, our client, and our team.

Key Responsibilities

Operational Leadership

Oversee day-to-day hotel operations across all departments.

Ensure alignment with brand standards, service expectations, and labor compliance.

Lead cross-functional collaboration between Rooms, F&B, Sales, and Events to deliver seamless guest experiences.

Financial, Revenue & Strategic Management

Manage departmental budgets, forecasting, and full P&L accountability.

Lead hotel forecasting and rate strategy in collaboration with Sales and Revenue Management teams.

Analyze key financial indicators and implement strategies to maximize occupancy, ADR, and RevPAR.

Utilize Opera PMS, POS, and SFA/Amadeus to monitor business performance and inform decision-making.

Drive profitability through proactive cost control, labor optimization, and pricing initiatives.

Drive food and beverage strategy to maximize revenues, property exposure and the Flik hospitality passion for food.

Culture & Service Excellence

Foster a “Culture of Caring” for guests, clients, and team members.

Champion initiatives that elevate guest experiences, operational consistency, and employee engagement.

Lead by example with a visible presence and hands-on involvement in service delivery and coaching.

People & Team Leadership

Supervise and develop a team of 14+ department heads and supervisors.

Create and implement training programs focused on operational excellence and service innovation.

Support recruitment, onboarding, performance management, and succession planning.

Maintain positive union relations and ensure contract adherence.

Guest Experience

Serve as the property’s service ambassador, ensuring personalized, anticipatory guest experiences.

Lead service recovery and maintain high guest satisfaction scores and brand loyalty.

Build and maintain strong guest relationships, empowering teams to create meaningful interactions.

Client Experience

Serve as the property’s client ambassador along with the general manager, ensuring personalized, anticipatory client experiences.

Lead service recovery and maintain high client satisfaction scores and brand loyalty.

Lead hotel projects to ensure the best outcomes and financial results for the client.

Build and maintain strong guest relationships, empowering teams to create meaningful interactions.

Required Experience:

Minimum 7 years’ experience in full-service hotel operations.

Proven leadership across both Rooms Division and Food and Beverage disciplines.

Experience with revenue and rate strategy implementation and forecasting responsibilities.

Background in managing unionized labor within a complex hospitality environment.

Skills and Competencies:

Proficiency in Opera PMS, Amadeus/SFA, and POS systems.

Strong business and financial acumen with hands-on experience in forecasting and rate strategy.

Strong financial acumen.

Excellent communication, leadership, and mentoring capabilities.

Creative, innovative thinker with a commitment to elevating operations and service.

Preferred Traits:

Hands-on, motivational leader with high emotional intelligence.

Collaborative mindset with the ability to influence across departments.

Entrepreneurial spirit and a passion for continuous improvement and team development.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story ()

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (\_WageTransparency\_FlikHospitality.pdf) for paid time off benefits information.

Req ID: 1426580

Flik Hospitality Group

JEANNE M LANE

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