Job Description

Job Description

Job Description

Salary: $15.00 per hour + Commission

Why Island Realty?

We are a well established, family owned and operated business that has served our community since 1977. We are driven by a continuous improvement mindset and operate within a culture that puts people first. Working a block from the beach doesn't hurt either!

Job Summary

A Hospitality Services Vacation Planner's primary responsibility is to book the maximum reservations possible by utilizing selling techniques effectively. The ideal candidate is courteous, self-motivated, and detail oriented.

Key Tasks and Responsibilities

• Book new reservations and modify existing reservations in NAVIS CRM and Escapia
• Provide customers with property options and information via telephone, email, web-based chat, and outbound follow up
• Assist, respond, and follow up via telephone and email with guests who have existing reservations
• Answer telephone calls and emails in a clear and professional manner
• Maintain current and potential guest profile information
• Provide concierge services with general knowledge of the city including restaurants, directions, and entertainment as needed
• Complete general office duties as assigned to include collating mailings and guest arrival packets, and keeping personal + shared spaces organized
• Deliver exceptional customer service and first impression management for all guests, owners and vendors entering the front lobby while checking guests in and out, assist with booking reservations, upsell packages and add-ons, provide information about area attractions, directions, and services, and manage all guest and owner walk-ins
• Cooperate with all other departments in order to answer inquiries and resolve customer issues
• Assist all departments and outside vendors as needed
• Deliver the highest standard of service to all customers
• Manage effectively daily correspondence and operational tasks to exceed customer expectations and expand client base
• Complete departmentally shared tasks as assigned
• Treat all prospective guests, current guests, and IR associates with the utmost courtesy and professionalism at all times
• Other duties as assigned

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is similar to what you see listed here, please consider applying.

Work Schedule

This is a Tuesday-Saturday shift with Sunday & Monday off, potential for hybrid remote work up to 2 days per week.

Compensation and Benefits

• Base rate is $15.00/hour + commission
• Health, Vision & Dental
• 401(k) with Employer Matching
• Employee Assistance Program
• Annual Paid Time Off
• Birthday Off PTO Benefit
• Paid Holidays
• Mileage Reimbursement
• Professional Development Reimbursement
  

Island Realty is an Equal Opportunity Employer. Island Realtydoes not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

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