Job Description

Job Title: Home-Based Customer Service
Location: Remote
Job Type: Full-Time / Part-Time

About Us:

We are a premier travel concierge service dedicated to curating unforgettable travel experiences for our clients. We specialize in bespoke itineraries, luxury accommodations, and seamless travel planning. Our mission is to provide exceptional service, ensuring every detail is flawlessly executed.

Position Overview

We are seeking a  Home-Based Customer Service  to support our clients and internal team with travel bookings, itinerary planning, data entry, scheduling, and customer service. This role requires a highly organized, detail-oriented professional with excellent communication skills and a passion for travel.

Key Responsibilities

Administrative & Data Entry Duties:

• Enter and update client travel information, bookings, and preferences into internal systems. 
• Maintain organized records of vendor contacts, pricing, and policies. 
• Assist with invoicing, payments, and reconciliation of travel expenses. 
• Conduct research on travel trends, destinations, and exclusive deals.

Scheduling & Customer Service:

• Coordinate appointments and meetings for clients and internal team members. 
• Manage email correspondence, responding to inquiries professionally and in a timely manner. 
• Provide outstanding customer support via email, phone, and chat. 
• Follow up with clients to ensure satisfaction and gather feedback.

Benefits:

• Competitive salary based on experience. 
• Flexible work hours and fully remote position. 
• Travel discounts and perks. 
• Opportunities for professional development and growth. 
• Supportive and collaborative team environment.

Requirements:

• Experience in customer service or administrative support. 
• Strong organizational and multitasking skills with attention to detail. 
• Proficiency in Microsoft Office, Google Workspace, and travel booking platforms. 
• Ability to handle sensitive client information with confidentiality. 
• Excellent written and verbal communication skills. 
• Self-motivated and able to work independently in a remote environment. 
• Familiarity with CRM software and data entry tools is a plus.

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