Call Center Representative Job at Tata Consultancy Services, Milford, OH

cWhzZG1ndTE0M25NYkNCOHljSlNYSW1ZQUE9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

General Dynamics

Customer Service Agent Job at General Dynamics

 ...Enabling global flight, with passion.The RoleWe are seeking a dynamic, self-starting Customer Service Representative with exceptional...  ..., working with industry groups, regulatory bodies, and the General Dynamics network.* Take on varied responsibilities within the... 

Teachmecode

Blockchain Engineers Job at Teachmecode

CA-based client seeks 8 Blockchain Engineers with 3+ years of experience in blockchain development to design applications, solve issues, and provide tech support globally.DescriptionOne of our clients based in CA, USA is looking to hire 8 talented Blockchain Engineers... 

Accretional

Software Engineering Intern (AI/ML) Job at Accretional

 ...develop software. This is a fixed-term summer 2025 internship role available for undergrad, MS, and PhD students studying Computer Science and related fields. Candidates with...  ...Paid trips to San Francisco for remote interns Lunch stipend for interns working onsite... 

PO&G Resources, LP

Petroleum Reservoir Engineer Job at PO&G Resources, LP

 ...accounting, and land departments as required Identify, evaluate, recommend, and execute opportunities to maximize value through infill drilling, recompletions, well reactivations, waterflood optimizations, injection well conversions, etc. Qualifications: B.S. in... 

Conde Group, Inc.

Data Analyst Job at Conde Group, Inc.

 ...Position: Data Analyst Location: Oakland, CA (Remote) Pay: $35 to $40/hour Experience: ~1+ years of data analysis experience is required. ~ Experience with SAP and Power BI is preferred. Type: Contract Schedule: Monday - Friday Conde Group...