Job Description

Job Title: Assistant Café Manager

The Assistant Café Manager plays a crucial role in supporting both the operational needs of The Transamerica Pyramid Center Cafe and the leadership team. This position works closely with the General Manager and Barista Lead to ensure smooth daily operations, outstanding guest experiences, and effective team coordination. The role is ideal for someone who thrives in a fast-paced café environment and is ready to grow into a larger leadership role.

Key Responsibilities:

Operational Support

• Assist in daily café operations including opening and closing duties, shift supervision, and task delegation.
• Serve as the point of contact in the absence of the General Manager, ensuring service standards are upheld.
• Support execution of catering orders and event set-up as needed.

Team Leadership

• Lead by example on the floor, modeling excellent service and efficiency.
• Provide on-the-job coaching and mentorship to baristas and café team members.
• Help train new hires and ensure team adherence to SOPs.

Customer Experience

• Act as a floor lead during peak hours to maintain flow and service quality.
• Handle guest concerns and resolve issues promptly with a positive attitude.
• Ensure all product displays and café spaces are clean, organized, and inviting.

Inventory & Ordering

• Assist with inventory management by monitoring levels, organizing storage areas, and coordinating with GM for supply orders.
• Receive and check in deliveries, following proper storage protocols.

Administrative Support

• Help track labor punches and team schedules; provide coverage or backup as needed.
• Assist with maintaining checklists, order guides, and operational logs.

Quality & Safety

• Uphold health and safety standards, conducting Go Spot checks and supporting sanitation routines.
• Ensure all equipment is cleaned, maintained, and reported for repair as needed.

Qualifications:

• 1–2 years in a leadership role in a café, coffee shop, or fast-casual food service environment.
• Strong working knowledge of espresso and brewing techniques.
• Food Safety Manager Certification, knowledge of regulations and proper food handling procedures.
• Exceptional interpersonal skills with the ability to engage guests warmly and professionally, along with the confidence to lead a team and oversee high-touch hospitality service.
• Organized, dependable, and proactive with excellent communication skills.
• Basic familiarity with POS systems (Square preferred), Microsoft 365, and inventory processes.
• Flexible availability, including mornings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 pounds

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